We want you to be completely satisfied with your purchase. If you have any concerns or issues with your digital products, we are here to help. Please read our refund policy carefully to understand your rights and responsibilities when it comes to refunds.
Refund Eligibility
We offer refunds only under the following circumstances:
1. The purchased product is broken, corrupted, or defective.
2. The files have not been delivered within 1 hour of purchase.
Refunds will not be issued for change of mind or if you have downloaded the digital product.
How to Request a Refund
To request a refund, please contact us at contact@uigraphic.com within 15 days of your purchase. Provide your email address and details of the issue you encountered with the product. Our team will review your request and may request additional information if necessary.
Refund Process
Once your refund request is approved, we will issue a refund to the original method of payment. Please allow 4 to 5 business days for the refund to be processed and reflected in your account.
File Correction
In cases where the product is broken or corrupted, we may manually send you the correct files upon request.
Contact Us
If you have any questions about our refund policy, please contact us at contact@uigraphic.com. Our customer support team is available to assist you and address any concerns you may have.